Sunday, October 7, 2012

Passenger’s Trust Deficit Syndrome

If you have travelled in suburban trains in India, you know that they stop for about 30 seconds in every station, and getting in and out of them is hassle at times, because there is congestion near the gate (even people who are not getting down are standing near the gate). This congestion is partly due to what I call the Passenger’s trust deficit syndrome, passenger don't trust that every other passenger would step near the gate only a few seconds before their stop, since no one is trusting the other, they all clog the gate making the entry and exit difficult. This is the same syndrome we experience with flights, moment taxiing is done everybody gets up so fast (clogging the entire aisle, even though they know it would take about 4 to 5 minutes for the gates to open) from their seat because partially they are afraid that someone from behind will pass ahead of their row. Some amount of mutual trust and discipline among passengers can help avoid congestion to some extent.

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