Sunday, September 30, 2012

Is black money causing lack of good customer experience?


To my understanding a lot of black money today is deployed in buying real estates in India which is making the cost of real estate more expensive than what it should be based on the usual demand and supply curve.

Is this causing bad customer experience in retailing? Because of high realty cost are retailers compromising on parking space, number of check- out counters, space between aisles, number of support staff, saving cost on air conditioning to pay for high realty cost? etc etc and boy is this helping online retailing beyond its reasonable share?


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