If you are running IT services company, here are the key metrics you would need to know
Key Company level Metrics
1. Project Schedule Variance
2. Project Effort Variance
3. Project Defect density
4. Escape Defect Ratio
5. Overall Process Compliance %
6. Company level Resource Utilization
7. Revenue Per Head
8. Gross Margins, Quarter-on-Quarter
9. Net Profit, Quarter-on-Quarter
10. Bell-Curve
11. Rookie Ratio
12. Cost per Hire
13. Contractor Vs Employee %
14. Attrition
15. Average Training time per Employee
16. Average experience across all resources
17. Average experience working in the company
18. Average appraisal %, Year-on-Year
19. Bench Ratio
20. % of people promoted, Year-on-Year
21. % of revenue spent on Training & R&D
22. Revenue Projection to Actuals
23. Revenue Projection to Sales-Pipe
24. Employee Count Technology wise
25. Successor Planned %
Must required Systems
1. HRMS
2. CRM
3. Finance Systems
4. Performance Management system
5. Project management Tool
6. Security Management
7. Travel Desk
8. Intranet (Events/Policies/OrgChart/WhitePapers/Articles/etc)
9. Asset management
10. Ticketing system
